Beyond the CSM

Gallery

The book, in the hand

The cover, the hardcover edition, and photos from launch events and talks as they happen.

Front cover of Customer Success Beyond the CSM. A winding five-colour road climbs through the stages Acquire, Activate, Deliver, Retain and Expand.

The cover

One road, five stages

The cover follows the shape of the argument. A single road starts with Acquire and climbs through Activate, Deliver and Retain before reaching Expand, changing colour at each stage. The point is the continuity: no handoff cliffs, no team that owns the customer alone.

Available in ebook and paperback for pre-order now. Hardcover from November 1, 2026.

Pre-order on Amazon

Hardcover edition

Arriving November 1, 2026

The hardcover edition of Customer Success Beyond the CSM standing upright, spine visible
The hardcover. Case laminate, 6 by 9 inches, full-colour cover.
The full jacket: back cover, spine and front cover of Customer Success Beyond the CSM
Back cover, spine and front, laid flat.

From the road

From the shelf and the stage

Launch events, keynotes, and readers with the book. More frames fill in as the tour gets going.

  • Hardcover edition, standing

    The hardcover, standing

  • Full jacket, back cover, spine and front

    The full jacket

  • Coming soon

  • Coming soon

  • Coming soon

  • Coming soon